Customer Support

Have a problem or query you need resolving? Please contact our service team below who will be more than happy to help.

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Fill out the form with any query on your mind and we'll get back to you as soon as possible

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Location

If you have bought a product from us head directly to our shop address where your product will be waiting.

22 Bertie Ward Way

East Dereham

Norfolk

NR19 1TE

Tel: 01362 850988/858395

Low Road

North Tuddenham

Norfolk

NR20 3DQ

FAQ

Why do you have a "make me an offer" button

From time to time we may have overstocked or have products moving towards their "Best before date" or even product that have passed their date and rather than waste them let our customer enjoys the benefits of these products (as long as they are in a sale-able condition) at a much reduced rate. Better for the environment and better for the pet owner.
What if I want to return my item?

We are happy to accept any return of a product so long as they remain in the condition when delivered, in their product packaging and returned to us in good condition.
What if I wanted to pick up the product - can I do that over the weekend?

I'm sorry to say we do not open over the weekend just Monday to Friday from 9 am to 5 pm. However we can send out to arrive with you at the weekend but there is an additional charge made by our carriers for this service.
How soon will my product arrive?

We aim to delivery your product within 2 - 3 days
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.